Shipping policy

Shipping Information

Standard Shipping

All orders ship either via UPS, FedEx or USPS, depending on your location. All orders placed before our 11AM PST cut off time will ship the next day. We do not ship to PO boxes.

ADDITIONAL INFORMATION & FRAUD VERIFICATION

Some orders may require additional processing time in the case of order or identity verification requested by your bank or credit card service center. Since we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that had been flagged. We will notify the customer whose order gets flagged via email.

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped.

DELIVERY INSURANCE

All orders shipped come with limited package insurance.

ANY QUESTIONS ABOUT SHIPPING?

If you have any questions about your order please contact us at 916-662-1487 during business hours of Monday-Friday 9am-5pm.
Email: uglyducklingtreasures@gmail.com